SHIPPING AND RETURNS
Shipping Policy
We endeavor to package your order carefully & have it couriered to you within
a timely manner
If for some reason, there is a glitch in our system & the product has sold out before your purchase was made, we will either reorder the item & this will be sent to you.
Or a refund will be issued to you
NORTH ISLAND flat fee $20
SOUTH ISLAND flat fee $15
PICK UP FROM STUDIO No Charge
Return & Exchange Policy
Buying online can be easier than finding a park and sometimes way more convenient.
But we do understand sometimes the product may differ to what you envisioned for yourself or the intended recipient.
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If you are not 100% sure on the product once you have received it, you can send it back at your cost and receive a refund so you can purchase a product that you are 100% satisfied with.
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Please contact us as soon as possible by either phoning Chairful Studio +6427 3460202 or email rebecca.chairful@gmail.com
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Returns MUST be received within 14 days after receiving the product.
Any purchases returned must be in original condition, odourless & be in a saleable condition. The product must be returned to our Studio and not to the manufacturer for the refund
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OUR MAILING ADDRESS
Chairful Studio
2 Main Road
Clinton
South Otago 9534
New Zealand
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If the product is damaged in transit, we recommend you contact the Courier first. We recommend you post via a courier, with a tracking number, as if we do not receive the product we cannot issue a refund.
Sometimes human errors can happen, if you receive the wrong product, please let us know ASAP and we will make the exchange as effortlessly as possible at our cost.
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No returns on:
* Sale Products
* Soaps & Epsom Salts (due to hygiene reasons)
* Gift cards