Buying online can be easier than finding a park and sometimes way more convenient. But we do understand sometimes the product may differ to what you envisioned for yourself or the intended recipient.

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If you are not 100% sure on the product once you have received it, you can send it back at your cost and receive a refund so you can purchase a product that you are 100% satisfied with. 

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Please contact us as soon as possible by either phoning Chairful Studio 027 3460202  or email hello@chairful.co.nz

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Returns MUST be received within 14 days after receiving product.

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Any purchase returned must be in original condition, odourless & be in a saleable condition The product must be returned to our Studio and not the manufacturer for the refund.

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Our Mailing Address

Chairful Studio,

2 Main Road,

Clinton,

South Otago, 9534

New Zealand

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If the product is damaged in transit we recommend you contact the Courier first. We recommend you post via courier, with a tracking number, as if we do not receive the product we can not issue you a refund. 

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Sometimes human errors can happen, if you receive the wrong product, please let us know ASAP and we will make the exchange as effortlessly as possible at our cost.

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No returns on:

• Sale items

• Soaps (due to hygiene reasons)

• Gift Cards